Refund Policy
Last updated: August 1, 2026
This policy explains how refunds and cancellations work on CADRAL. It sits alongside Section 4 of our Terms of Service, which governs if the two ever appear to differ, and it never removes a right you have under consumer protection law.
How credits work
CADRAL runs on credits. A credit is spent the moment an AI tool starts processing, because that is the moment we are charged by the provider doing the work. Credits that have already been consumed are non-refundable. Unused credits do not roll over between billing periods.
Cancelling your subscription
You can cancel at any time from your billing settings. Cancellation takes effect at the end of the period you have already paid for — you keep access and any remaining credits until then, and you are not charged again. Cancelling does not by itself refund the current period.
When we do refund
- Charged in error — billed twice, billed after cancelling, or charged for a plan you never received. Refunded in full, however long ago it happened.
- A job failed on our side and consumed credits. Tell us and we restore the credits.
- Unused credits and prepaid time may be refunded at our discretion, net of payment-processing fees.
- Where the law requires it. Mandatory consumer-protection rights where you live override anything on this page.
How to request a refund
Email contact@klaas.pro from the address on your account, with roughly when the charge happened and what went wrong. We answer within 5 business days. Approved refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank.
Chargebacks
If you think a charge is wrong, please email us before disputing it with your bank — a refund is almost always faster. We may suspend an account with an unresolved chargeback until it is settled.
Contact
Claydex Consulting Partners LLC
2719 Hollywood Boulevard, L-444, Hollywood, Florida 33020, USA
Refund and billing questions: contact@klaas.pro